How service requests work

Internal pilot · workflow version 2026-10-02

Request, review, then book

FixSpect introduces matching companies, provides private conversations and helps arrange an initial diagnostic visit. A company’s response is nonexclusive interest, not a reservation or booking. You can compare responses and confirm one proposed visit’s fee, scope and arrival window. Arrival changes require the other party’s agreement; the original window stays in place until then.

Fees and repair work

Repair pricing, quotes, work and contracts are negotiated directly between you and the company outside FixSpect. FixSpect does not manage repair bids, contracts or payments. The initial visit proposal does not authorize repair work. Discuss payment timing, cancellation charges, warranties and any taxes directly with the company before agreeing to work. FixSpect does not collect payment, issue refunds or guarantee a company’s work.

Company responsibilities

Companies must provide accurate identity, service coverage and contact information and maintain the licensing, insurance and permissions required for the work they accept. Operator approval grants access to the marketplace; it is not an automated guarantee of qualifications. Companies must verify research, diagnose on site, communicate changes and document completed work.

Research and urgent problems

AI research can identify applicable documentation and possible checks. A manual describing a symptom does not prove the cause in a particular home. Unknown findings stay unknown until a technician verifies them. This service is not emergency dispatch. For immediate danger such as fire, suspected gas leakage or a carbon monoxide alarm, leave the unsafe area and contact local emergency services or the relevant utility.

Problems with a visit

Use request messages for routine coordination and Help & support for a missed visit, cancellation dispute, billing issue or safety concern. A support case is not an emergency response. Operators can investigate, restrict company access and cancel a request with a recorded reason. Cancellation in FixSpect does not itself move money or settle a dispute.

Internal service

This version is for an operator-supervised pilot. Features, availability and support hours are being validated. Before opening the service publicly, the operator must finalize business terms, legal identity, service area, support hours and applicable obligations.